Privacy Policy

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Loma Linda Flowers S.A.S., and their employees, officers, directors, and agents (collectively, "Loma Linda Flowers", "we", "our", or "us"), understand the importance of maintaining the confidentiality and security of your personal information. We are committed to protecting your privacy during your visit to our websites, which include, but are not limited to, [www.lomalindaflowers.com]. This privacy policy describes our practices regarding the collection, use, and disclosure of the information you provide to us and that we obtain during your use of our websites. By using our websites, you agree to the practices described in this policy. We reserve the right to modify this policy at any time, so we recommend that you review it periodically to stay updated on any changes. The most recent version of this privacy policy will be reflected by the version date at the bottom of this policy.

Key Terms

In this privacy policy, we use several specialized terms. When we refer to "Personally Identifiable Information" we mean information that identifies you individually, such as your name, email address, telephone number, postal address, or any other information that can be used to identify you. The term "User Information" refers to all your Personally Identifiable Information and any other information discussed in this policy. We use the term "aggregate information" when we combine information from several people or users in a way that does not identify specific individuals. Information is considered "anonymized" when it cannot be associated with any particular person or entity.

Collection, Use, and Disclosure of Information

When you visit our websites to browse, we may collect, use, and store information such as the type of operating system, internet browser, IP address, the number of times you visit our websites, the pages you view, the date and time of your access, and the duration of your visit. This information helps us improve our websites and user experience, and we may share this information with third parties if we choose to aggregate and disclose site traffic information for marketing or commercial purposes.

If you choose to engage with us online, such as requesting information about our products or services, filling out a contact form, entering a contest, or registering for investor services, you may provide us with personally identifiable information. In these cases, we collect and store this information, as well as any updates you send us. In accordance with Colombian data protection laws (Law 1581 of 2012 and Decree 1377 of 2013), we will not disclose this information to third parties without your consent, except in the following circumstances:

• When necessary to perform a contract between you and us.
• To comply with a legal or regulatory obligation.
• To fulfill our services or products.
• For the protection of your rights or to comply with legal requirements.

We may share your information with service providers that assist us in administering our products, services, or websites, under the conditions outlined above.

Use of Cookies and Similar Technologies

We use cookies and similar technologies on our websites to improve the user experience. Cookies are small text files stored on your device that allow the website to recognize you during future visits. You can adjust your browser settings to reject cookies, but this may affect the functionality of our websites.

We may also employ web beacons (tracking pixels) to analyze activity on our sites, such as the number of visitors and their interactions with content. This information may be used to personalize your experience or for advertising purposes.

If you wish to stop receiving personalized ads based on your online activity, you may opt out by sending us a request via email. Additionally, if you change devices or browsers, you will need to send us a new opt-out request.

Sensitive Data Processing

Under Law 1581 of 2012, sensitive data, such as health information, religious beliefs, etc., requires special treatment. If we collect sensitive data, we will always seek your express, informed consent and ensure compliance with legal provisions regarding this type of information.

Rights of Data Subjects

In accordance with Colombian data protection laws, you have the following rights regarding your personal information:

• To know, update, and rectify your personal information at any time.
• To request the deletion of your personal information when you consider it unnecessary or when it has been processed in violation of the law.
• To withdraw your consent for the processing of your data at any time.
• To access the information, we hold about you.

To exercise these rights, you can send a request through the contact channels provided in this document.

Data Security

We implement technical and organizational security measures to protect your personal information. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot ensure or guarantee the security of any information you transmit to us or receive from us.

Third-Party Websites

You may have the option to enter third-party websites through our websites, or you may have the option to access our websites from another third-party site. Since we cannot ensure that these third-party websites follow our privacy policies, we encourage you to review the privacy policies of these third parties. We are not responsible for the actions or policies of these independent sites, do not endorse any product or service offered on such sites, and are not responsible for their content or privacy practices.

Children’s Privacy

We are sensitive to privacy issues and strive to protect children’s information. We aim to fully comply with Colombian data protection regulations, including Law 1581 of 2012 and Decree 1377 of 2013, which govern the collection and processing of personal data in Colombia. We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities.

We do not knowingly collect personally identifiable information from children under the age of 14 on our websites without first obtaining verifiable consent from the child’s parent or guardian. Some of our contests or promotions may collect email addresses without requesting the age of the participants. All winners will be asked to provide their age. If your child under 14 wins, we will contact your child once by email to request that you or your child provide us with the necessary information for prize fulfillment, in compliance with Colombian law.

• We do not require your child to provide more Personally Identifiable Information than is reasonably necessary to participate in an activity.
• Please note that we do not offer activities that require ongoing collection and use of Personally Identifiable Information from children, so we will seek your permission each time we need to collect such information.
• If you would like to review      Personally Identifiable Information about your child that we have on file or request that certain information, be changed or deleted, please contact us via email.

NOTICE: For more information on protecting children’s privacy online, please refer to the Superintendence of Industry and Commerce (SIC) of Colombia, the authority responsible for overseeing personal data protection in the country. You can visit their website at www.sic.gov.co, where you will find relevant information regarding the processing of personal data of minors and the applicable legal provisions in Colombia, in line with Law 1581 of 2012 and Decree 1377 of 2013.

If a child under 13 has provided Personally Identifiable Information on one of our websites without parental consent, we ask that a parent or guardian send an email to the Webmaster, and we will delete the child’s Personally Identifiable Information from our records.

Special Statement for Job Applicants

Any Personally Identifiable Information you provide to us when applying for a job at one of our companies will be used solely to consider and process your application. We may retain your Personally Identifiable Information for a period of time, but only as long as necessary for such purposes or as required by law. We may disclose your Personally Identifiable Information to our agents for evaluating your qualifications for the position you applied for, for other available positions, or as required by law. We may also disclose your Personally Identifiable Information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.

Visiting Our Websites from Outside Colombia

If you are visiting our websites from outside of Colombia, please be aware that your information may be transferred to, stored, or processed in Colombia, where our servers are located, and our central database is operated. The data protection laws of Colombia may differ from those of your country but rest assured that we take steps to protect your privacy. By using our websites, you understand that your information may be transferred to our facilities and to third parties with whom we share it, as described in this privacy policy.

Contact Us

If you have any questions regarding this privacy policy, please contact Loma Linda Flowers Customer Service here.

This document was last updated on [26/11/2024].